Refund and Returns Policy

Effective Date: January 11, 2025

At krevaimaging.com, customer satisfaction is our priority. We strive to ensure a positive experience with every purchase. This Refund and Returns Policy provides clarity on how returns, exchanges, and refunds are managed to ensure a smooth and transparent process.

Contact Information:

1. Eligibility for Returns

To qualify for a return, please ensure the following conditions are met:

  • Return Period: Products must be returned within 30 days from the date of delivery.
  • Condition Requirements: Items must be in their original condition, unused, with all packaging, labels, and proof of purchase.
  • Non-Returnable Items: Custom or final sale items are non-returnable unless they are defective or damaged upon receipt.

2. Refund Process

We aim to make the refund process straightforward and efficient:

  • Inspection and Processing Time: Once we receive and inspect the returned item, refunds will be processed within 7-10 business days.
  • Refund Method: Refunds are credited to the original payment method. You will receive a confirmation email when the refund is completed.

3. Exchanges for Defective Items

We are committed to delivering high-quality products and will replace defective items:

  • Defective Products: If an item arrives defective, please contact us within 7 days of receipt. We will arrange an exchange at no additional cost.
  • Exchange Eligibility: Exchanges are only available for items that are defective or damaged upon delivery.

4. Return Shipping

  • Customer Responsibility: The cost of return shipping is generally the customer’s responsibility unless the item is defective or we made an error with the order.
  • Non-Refundable Shipping Fees: Original shipping costs are non-refundable unless the return is due to a defective product.

To initiate a return or exchange, please contact us at info@krevaimaging.com with your order details.