Shipping Policy for Kreva Imaging

Effective Date: January 15, 2025

At Kreva Imaging, we are committed to delivering your products in a timely and efficient manner. Our Shipping Policy outlines how we process, ship, and handle your orders. By purchasing from our website, you agree to the terms outlined in this policy.

1. Shipping Methods

We offer various shipping methods to suit your needs:

  • Standard Shipping: Our standard shipping option typically delivers your order within 5-7 business days depending on your location.

  • Expedited Shipping: For quicker delivery, we offer expedited shipping, which generally takes 2-3 business days for delivery, depending on your location.

  • Overnight Shipping: If you need your order urgently, we provide overnight shipping for delivery the next business day, if the order is placed before the cutoff time (usually 12:00 PM EST).

Please note that shipping methods and delivery times may vary depending on the destination and carrier availability.

2. Shipping Costs

Shipping costs are calculated at checkout and depend on the following factors:

  • Shipping Method: The cost will vary depending on the shipping option you choose.
  • Order Size and Weight: Larger or heavier items may incur additional shipping charges.
  • Destination: Shipping fees are based on the delivery location.

Occasionally, we offer free shipping promotions or discounts, which will be clearly displayed at checkout.

3. Order Processing Time

  • Processing Time: We strive to process all orders within 1-3 business days from the time the order is placed. Orders placed after business hours, on weekends, or on holidays will be processed the next business day.

  • Processing Delays: There may be occasional delays in processing due to factors such as high order volumes, holidays, or inventory issues. We will notify you promptly if your order will be delayed.

4. Delivery Times

  • Standard Shipping: Generally, delivery takes 5-7 business days, depending on the destination.
  • Expedited Shipping: Typically delivered within 2-3 business days.
  • Overnight Shipping: Orders placed by 12:00 PM EST will be delivered the next business day.

Please note that delivery times are estimates and may vary due to circumstances beyond our control, such as weather conditions or carrier delays.

5. Shipping Restrictions

  • Domestic Shipping Only: Currently, we only offer shipping within the United States. International shipping is not available at this time.
  • P.O. Boxes and APO/FPO Addresses: We are able to ship to P.O. Boxes and APO/FPO addresses, but please be aware that shipping times may be longer than usual.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your order’s progress and get updates on the expected delivery date.

If you do not receive tracking information within the expected timeframe, or if you encounter any issues tracking your order, please contact our customer support team for assistance.

7. Delivery Issues

While we take great care to ensure your order is delivered without issues, in the event of problems such as missing items, incorrect deliveries, or damaged goods, please reach out to us immediately. We will resolve the issue as quickly as possible, which may involve initiating a return or exchange if necessary.

Please retain all packaging and items in the condition you received them until we provide further instructions.

8. Shipping Address

It is important to provide an accurate and complete shipping address when placing your order. We are not responsible for orders that are delayed or lost due to incorrect or incomplete address information.

If you notice an error in your shipping address after placing your order, please contact us right away to correct it before the order is processed.

9. Undeliverable Packages

In the event that your package is returned to us as undeliverable (e.g., due to incorrect address or failure to claim the package), we will notify you and work to reship the order. Additional shipping fees may apply for reshipping undeliverable packages.

10. Shipping Policy Changes

Kreva Imaging reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with an updated effective date. Please check this page periodically for any updates or changes.

11. Contact Us

If you have any questions or need assistance with shipping, please contact us at: